Submit Claim • PCT

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Courtesy Checklist

Welcome to our claim submission page. Here you can provide the details we need to process your claim quickly and accurately. We have tried to make this as simple as we responsibly can for our customers. Before we begin, here is a short checklist list of things we require to submit a completed claim.

Required things you need to submit a claim:

The Bill of Lading in PDF or JPG format.

An Invoice that shows what you paid for the goods when you purchased them, PDF or JPG.

Proof of damage. If no proof of damage was obtained from delivery driver, photos clearly showing all damaged product will be required.

Have an account that is in good standing. We do not process claims on past due accounts.

OK, if you have these items then the rest is easy.

If you don't have everything you need you can begin a claim and save your information to finish later. Please note that submissions must be completed in full and submitted before 45 days past the shipments delivery date.

Let's start by getting the date of your shipment.

What is the freight delivery date as indicated on the shipment BOL.*

MM slash DD slash YYYY

Tell us the exact date the shipment was received and signed for by the recipient of the freight according to the Bill Of Lading? If the freight was never delivered then please use the approximate date that the shipment was supposed to be delivered.

Very sorry, we do not accept claims for aged shipments delivered more than 45 days ago. All claims must be submitted within 45 days of freight delivery. Submitting a claim on a shipment past 45 days from delivery will result in a denied claim.

Great! This claim submission can proceed!
Please note that all claims must be submitted here 'complete' within 45 days of freight delivery.

Whoooa! Hold it right there time traveler! I'm sorry, we don't process claims for shipments that have not delivered yet. Please select a shipment date that has already occurred in this space time continuum.

Let's proceed with your claim. Now we need some contact information so we credit the correct account.

CLAIM MEMO ID:

Company Name*

Name of Person Submitting Claim*

First Last

Email*

Phone*

OK {Name of Person Submitting Claim (First):9.3}, now we need some specific details about your claim.

Did any of the freight on this shipment make it to its destination?*

Yes, some of the freight did make it to the destination.

None of the freight from this shipment made it to the destination.

Was this a wine shipment?*

Yes, this was a wine shipment.

No, it was something else.

Please Describe The Goods & Damage.*

Did this shipment have any missing cases?*

Yes, this shipment had missing cases.

No, this shipment was not missing cases.

Missing Cases Claim List:*

# of MISSING CASES

WINE TYPE

VINTAGE

**PRICE PAID \PER CASE

*Please use the (+) to add more wine types or vintages.
**(PRICE PAID) To process claims we require the proof of purchase price. In other words, we need to know what you paid for the goods, we do not need to know what you charge for the goods. Documented proof of purchase price is required to process a claim.

Did this shipment have any missing or damaged individual bottles you would like to claim? {select one}*

This shipment had damage to individual bottles.

This shipment was missing individual bottles.

This shipment was missing individual bottles, and had damaged bottles.

No, This shipment did not have any missing or damaged individual bottles.

Do not include any bottles you have already claimed in the Missing Cases section.

Missing Bottle Claim List:*

# of MISSING BOTTLES

WINE TYPE

VINTAGE

**PRICE PAID \PER BOTTLE

Damaged Bottle Claim List:*

# of DAMAGED BOTTLES

WINE TYPE

VINTAGE

DAMAGE TYPE

**PRICE PAID \PER BOTTLE

What is the total dollar amount of your claim?*

Please account for all missing or damaged product only. We do not provided restitution for any service fees or 'cost of doing business' type fees incurred by warehouse services; cleaning fees, stocking fees, repack fees, packaging fees, restocking fees, In\out fees, reship fees, etc. We will only consider claims for damaged or missing freight. Claiming anything else that is not freight will result in delay and\or denial of claim.

Tell us what happened, or anything else we should know.*

Please upload proof of damage you here:*

Drop files here or

Accepted file types: jpg, jpeg, png, gif, pdf, Max. file size: 15 MB, Max. files: 20.

If you don't have proof of your claim from our driver in the form of an "OSND Form" or "Signed BOL Notation" then we will need photos of the damage to responsibly accept your claim. We may only approve claims on individual damaged goods that are clearly visible in the photos you provide. Please supply clear images of all damaged product. All individual damaged products must be visible. For example, closed cases do not adequately show individual damage, cases must be open and individual product damage visibly demonstrated in images. Any damaged product or damage not visible in images will result in a reduced claim or denial of claim. We may require a representative have access to inspect damaged goods before restitution can be issued.

Please upload proof of delivery or signed Bill of Lading.*

Drop files here or

Accepted file types: jpg, jpeg, png, gif, pdf, Max. file size: 10 MB, Max. files: 15.

We require you upload a BOL for the shipment in question. Please highlight or circle the goods you are submitting a claim on, this will expedite processing.

Please Tells Us The Value of Damaged Goods.*

Please upload receipt\s from when you purchased these goods.*

Drop files here or

Accepted file types: jpg, jpeg, png, gif, pdf, Max. file size: 10 MB, Max. files: 15.

To process claims we require a legible proof of purchase price. In other words, we need to know what you paid for the goods, we do not need to know what you charge for the goods. Documented proof of purchase price is required to process a claim. To expedite your claim, please highlight or circle the goods you are submitting a claim on.

Is there a unique company billing division or terminal that this claim would be credited to?